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Refund & Return Policy

Last Updated: March 2026

OpenÉire Studios sells two distinct product types: digital media licences and physical art prints. Because these products are fulfilled differently, the refund and return rules are different as well. Nothing in this policy affects your statutory rights under Irish or European Union consumer protection law.

1. Digital Downloads & Licensing

This section applies to digital files purchased for personal use and to digital assets licensed for commercial or editorial use.

All Digital Sales Are Final

Because digital assets are delivered immediately and cannot be returned in a physical sense, we do not offer refunds, returns, or exchanges for digital products once the secure download link has been generated and sent.

EU 14-Day Right of Withdrawal Waiver

Under EU consumer law, customers generally have a 14-day right to cancel online purchases. By purchasing a digital download from OpenÉire Studios, you explicitly consent to immediate digital delivery and acknowledge that you lose that withdrawal right once download access begins.

Exceptions for Corrupted or Incorrect Files

If the file you receive is corrupted, damaged, or does not match the product specifications shown at purchase, contact us within 7 days of purchase.

  • We will first attempt to provide a replacement file.
  • If a replacement cannot be provided, we will issue a full refund for the affected digital product.

2. Physical Art Prints

Physical prints are produced through specialist Print-on-Demand partners and are custom-made to the selected size, material, and finish after the order is placed.

Change of Mind Returns

Because each print is bespoke and made to order, physical prints are exempt from the standard EU 14-day right of withdrawal for change of mind. We cannot offer refunds if the wrong size or finish is chosen, or if you simply change your mind after production begins.

Damaged, Defective, or Incorrect Items

If your print arrives damaged in transit, has a manufacturing defect, or is not the item you ordered, we will replace it at no additional cost.

  1. Contact us within 14 days of receiving the item.
  2. Include your order number and clear photographs of the issue, including the packaging where relevant.
  3. Once the issue is reviewed and approved, we will arrange a replacement to the original shipping address.

If a replacement is not possible, we will issue a full refund for the physical item.

3. Processing Approved Refunds

If a refund is approved for a corrupted digital file or an unreplaceable damaged print:

  • The refund will be issued to the original payment method used at checkout.
  • Please allow 5 to 10 business days for the funds to appear, depending on your bank or card provider.

4. Contact Us

To report a damaged package, request a replacement, or raise a digital delivery issue, please contact us at support@openeire.ie.

You can also review our Shipping Policy for dispatch and transit expectations.